Customer Service: customer@carerspk.com
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Free shipping on all orders over US$59
All new customers can make a claim on 1(one) product purchased in their first order. You are not required to return the 1 (one) product you are claiming under your 30 Day Risk Free Trial.
To claim your 30 Day Risk Free Trial, please contact us via email at customer@carerspk.com with the following information about the products:
● Order number
● Reason
Please note: You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are not eligible for credit or refund with our 30 Day Risk Free Trial.
Items included in our 30 Day Risk Free Trial:
Full priced incontinence underwear
Period underwear
Full priced items in the above categories purchased with a discount or promotional code
Items excluded from our 30 Day Risk Free Trial:
Accessories
The following reasons may be used to invoke our 30 Day Risk-Free Trial:
Incorrect size purchased
Doesn't work for me (including leaking, too hard to use)
Too big/too small
Wrong item purchased
Do not like style/size/colour/print
Our 30 Day Risk Free trial is only valid for purchases made directly through our website carerspk.com. Please refer to the stockist or wholesaler return policy if purchasing elsewhere.
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order with CARER if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
HIGH-QUALITY COTTON FABRIC-The protective underwear is made from 100% cotton, making them a comfortable fit and long-lasting. Crafted with premium viscose and polyester, the incontinence pads have maximum absorbency protection all day without urine leakage.
COMFORTABLE - The men's protective briefs conform to the human body design, making them comfortable to wear all day. Elastic waist, form-fitting elastic strands, holds snugly in place without bulking up underpants. And double-stitching in the leg area can effectively prevent leg leakage.
EXTRA PROTECTION - With 4 high-performance layers to deliver superior absorbency and more secure protection. Compare with other products, the absorbent padding in the M66 men's absorbent underwear is wide enough at the front to catch drips and dribbles with ease from any angle. (Up to 50% wider front absorbent pads)
WASHABLE & REUSABLE - Incontinence protective briefs require no extra inserts or disposable pads.
Environmentally friendly & Economical! Incontinence briefs can be machine washable and dryable, just like regular underwear.
HEALTHFUL - CARER protective briefs for men are suitable for urinary incontinence after surgery, prostate surgery, and traveling. It keeps your skin dry for a long time and doesn't cause heat and skin irritation.
For sizing considerations, please consult our sizing chart.
Why Carer incontinence protective underwear is your best choice?
✓ Superior absorbency and leak proofing
✓ Reusable to save you money
✓ Comfortable, breathable, hypoallergenic, and gentle on your skin
✓ Boasting wider and longer pads to provide maximum protection.
✓ Machine washable and tumble dryable
✓ More eco-friendly and sustainable than disposable pads, liners, or guards
✓ Easy online order and delivery to your door
Backsheet: Cloth (reusable) 100% cotton body (viscose/polyester/pu pad)
Available Sizes: S, M, L, XL, 2XL
Absorbency: 230 ml (8 oz)
Standing Inner Leak Guards: YES
Leg Gathers: No * (not elastic but does fit snugly)
Folded Thickness: 1.3 cm (0.5")
Folded Length: 30 cm (11.8")
Dry Weight: 105 g (3.7 oz)
Brief Dimensions (L x fW x mW x bW): 60 cm (23.6") x 35 cm (13.8") x 19 cm (7.5") x 35 cm (13.8")
Padding Dimensions (L x fW x mW x bW): 35 cm (13.8") x 17.5 cm (6.9") x 11 cm (4.3") x 19 cm (7.5")
Padding Wing Dimensions (fPW x fPH x bPW x bPH): 3.3 cm (1.3") x 10 cm (3.9") x 4 cm (1.6") x 5 cm (2")
Padding Wing Shape (Front, Rear): Triangular, Triangular
Total Padding Area: 490 cm2 (76 in2)
To make sure you choose the right size, we strongly advise that you measure yourself before ordering, rather than just guessing.
SIZE | WAIST(INCH) | WAIST(CM) |
S | 28 - 31" | 71 - 78 CM |
M | 32 - 35" | 81 - 88 CM |
L | 36 - 39" | 91 - 99 CM |
XL | 40 - 43" | 101 - 109 CM |
2XL | 44 - 46" | 111 - 116 CM |
Main Fabric: 100% Cotton
Pad: 70% Viscose 30% Polyester
CARE GUIDE
Step 1 - Wash your underwear before wearing them for the first time. This will activate the technology in the gusset for maximum absorbency.
Step 2 - Rinse in cold water after use <30°. Do not soak, just rinse until the water runs clear!
Step 3 - Hand wash or Machine wash with WARM or COOL water. In a laundry bag is even better!
Step 4 - Hang dry or Tumble dry
Carer pee proof underwear can be hand or machine washed just like your ordinary underwear. Besides, if you have no time or do not want to waste your time hanging them on the washing line, you can also safely pop them in the tumble dryer. However, please do not dry clean, do not use fabric softener, do not non-chlorine bleach.
Fit is very comfortable
I also tried a competitor of yours and you won by a mile.
I am not sure how anyone could like this product. I have not had success with these even when I layer outside of my underwear that has protection- they still do not absorb at all.
I really like the material because it breathes. The pads are very thick, bulky. That's not surprising considering they are described as max absorption. As long as pants/jeans you wear are not tight, they shouldn't show. I would never wear these with yoga pants or leggings for fear the pad would be obvious in appearance.
I've never received my order so I have nothing to say!!!
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order on our site if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
We recommend that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer service team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our customer service team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our customer service team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
Contiguous United States Orders
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~10 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.59. Expedited orders will be shipped with expected delivery time of 3~5 weekdays for the continental US
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
SHIPPING METHODS |
SHIPPING TIME |
Standard Shipping |
Contiguous United States 5 ~10 weekdays Canada 10~20 weekdays Europe 10~15 weekdays Japan 10~15 weekdays Australia 12~25 weekdays |
Expedited Shipping (only for Contiguous United States) | 3~5 weekdays |
Notes:
1) Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Due to the Corona Virus pandemic, delivery dates are not guaranteed.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
Fit is very comfortable
I also tried a competitor of yours and you won by a mile.
I am not sure how anyone could like this product. I have not had success with these even when I layer outside of my underwear that has protection- they still do not absorb at all.
I really like the material because it breathes. The pads are very thick, bulky. That's not surprising considering they are described as max absorption. As long as pants/jeans you wear are not tight, they shouldn't show. I would never wear these with yoga pants or leggings for fear the pad would be obvious in appearance.
I've never received my order so I have nothing to say!!!
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