Customer Service: customer@carerspk.com
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Free shipping on all orders over US$59
All new customers can make a claim on 1(one) product purchased in their first order. You are not required to return the 1 (one) product you are claiming under your 30 Day Risk Free Trial.
To claim your 30 Day Risk Free Trial, please contact us via email at customer@carerspk.com with the following information about the products:
● Order number
● Reason
Please note: You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are not eligible for credit or refund with our 30 Day Risk Free Trial.
Items included in our 30 Day Risk Free Trial:
Full priced incontinence underwear
Period underwear
Full priced items in the above categories purchased with a discount or promotional code
Items excluded from our 30 Day Risk Free Trial:
Accessories
The following reasons may be used to invoke our 30 Day Risk-Free Trial:
Incorrect size purchased
Doesn't work for me (including leaking, too hard to use)
Too big/too small
Wrong item purchased
Do not like style/size/colour/print
Our 30 Day Risk Free trial is only valid for purchases made directly through our website carerspk.com. Please refer to the stockist or wholesaler return policy if purchasing elsewhere.
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order with CARER if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
Heavy flow period panties with moderate to heavy absorbency hold up to 3 tampons' worth of flow, so they’ll be your new best friend on moderate-to-heavy flow days and light to moderate leakage. Heavy flow period panties have a layered combination of special fabrics designed to pull liquid away from the body and trap it inside the underwear so it doesn’t leak out.
The heavy absorbency period underwear are seamless and insanely comfortable, but with the bonus of a slightly thicker (3mm) super-absorbent leakproof panel – providing extra reassurance for moderate flow or light leakage. They look, feel and fit just like an ordinary Bikini.
Beyond the comfort factor and leak-proofing, period panties are also gaining popularity as both an ecologically sustainable and economically smart choice. Try them if you’re looking for a solution less irritating than tampons, more comfortable than sanitary pads, and less messy than using a menstrual cup. And with period panties, you’re always ready: No more frantic late-night tampon runs to the corner store.
Can you wear period underwear all day?
Depending on what type of period underwear you have and where you are in your cycle, you might be able to wear a pair of period underwear all day. You can usually buy heavy, medium, or light flow versions of most period underwear. If you wear period underwear as extra protection on your heavy days (with a tampon or menstrual cup), it'll be easier to wear the underwear all day. On light flow days, it's likely you'd only need one pair of underwear to last the day.
Still hesitant to make the switch and entrust your flow completely to underwear? Many users first start with lighter flow days or use their period underwear as backup protection before graduating to full-time use.
First-time user?
Subscribe to our newsletter by entering your email at the bottom of this page and receive a $11 discount on your online purchase.
(In case you don't find the confirmation email with the coupon code, please be sure to check your spam folder or search for "CARER".)
To make sure you choose the right size, we strongly advise that you measure yourself before ordering, rather than just guessing.
SIZE | WAIST(INCH) | HIP(INCH) |
S | 24 - 25" | 33 - 35" |
M | 26 - 27" | 35 - 37" |
L | 28 - 29" | 37 - 39" |
XL | 31 - 32" | 39 - 41" |
2XL | 33 - 34" | 42 - 44" |
Main Body: 85% Nylon 15% Spandex
Lining: 100% Cotton
Wash before wearing. Hand wash or machine wash cold on a delicate cycle. Do not use bleach or fabric softener. Hang dry or Tumble dry on low — no ironing please!
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order on our site if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
We recommend that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer service team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our customer service team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our customer service team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
Contiguous United States Orders
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~10 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.59. Expedited orders will be shipped with expected delivery time of 3~5 weekdays for the continental US
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
SHIPPING METHODS |
SHIPPING TIME |
Standard Shipping |
Contiguous United States 5 ~10 weekdays Canada 10~20 weekdays Europe 10~15 weekdays Japan 10~15 weekdays Australia 12~25 weekdays |
Expedited Shipping (only for Contiguous United States) | 3~5 weekdays |
Notes:
1) Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Due to the Corona Virus pandemic, delivery dates are not guaranteed.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
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