Customer Service: customer@carerspk.com
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Free shipping on all orders over US$59
All new customers can make a claim on 1(one) product purchased in their first order. You are not required to return the 1 (one) product you are claiming under your 30 Day Risk Free Trial.
To claim your 30 Day Risk Free Trial, please contact us via email at customer@carerspk.com with the following information about the products:
● Order number
● Reason
Please note: You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are not eligible for credit or refund with our 30 Day Risk Free Trial.
Items included in our 30 Day Risk Free Trial:
Full priced incontinence underwear
Period underwear
Full priced items in the above categories purchased with a discount or promotional code
Items excluded from our 30 Day Risk Free Trial:
Accessories
The following reasons may be used to invoke our 30 Day Risk-Free Trial:
Incorrect size purchased
Doesn't work for me (including leaking, too hard to use)
Too big/too small
Wrong item purchased
Do not like style/size/colour/print
Our 30 Day Risk Free trial is only valid for purchases made directly through our website carerspk.com. Please refer to the stockist or wholesaler return policy if purchasing elsewhere.
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order with CARER if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
Introducing our incredibly comfortable and supportive 9182 postpartum pants c section designed for women who have had a cesarean section. These pants are specially crafted to provide you with the ultimate comfort and support during your postpartum recovery period.
Order yours today and experience the ultimate comfort and support during your postpartum recovery period!
First-time user?
Subscribe to our newsletter by entering your email at the bottom of this page and receive a $11 discount on your online purchase.
(In case you don't find the confirmation email with the coupon code, please be sure to check your spam folder or search for "CARER".)
To make sure you choose the right size, we strongly advise that you measure yourself before ordering, rather than just guessing.
SIZE | WAIST(INCH) | WAIST(CM) |
S/M | 25 - 30" | 63 - 76 CM |
L/XL | 31 - 36" | 78 - 91 CM |
2XL/3XL | 37 - 42" | 93 - 107 CM |
These were even better than the ones the hospital provided. A must for postpartum c section recovery. These go much higher on the waist so it won't irritate the surgery incision.
I'm gonna tell you something here and hear me out. Just buy these damn underwear, why are you even reading reviews?!. I'm in love. I texted my bestie the minute I put these on. I insisted she buy them too. They are so soft, cover everything, zero wedgies, hide under leggings, breathe well, covered my weird post pregnancy belly without harsh criticism, I feel like I finally found THE panties. Husband likes them too. They also don't look like crap after washing a bunch and none of the packages I ordered had any defects. I hope merchant comes out with more colors later on, for now I just bouggg a few packages of black and threw away all my other underwear. This is all there is now.
When I searched Amazon for my regular brand panties, Amazon cleverly directed me to their Basics brand, so I decided to give them a try. I am really glad that I did! I think I have a new favorite panty!
When I received them, I had to double check the fabric contents to confirm that they're cotton. That 5% of elastane makes them look and feel much more like nylon/spandex and they don't have the slight bulk you get with 100% cotton. They are thin, a bit silky, very stretchy, and although they are 95% cotton, they add virtually zero thickness under your clothing. They fit perfectly, do not ride up, and are very comfortable.
Just what I needed and wanted. Just like the hospital. These things save my life after a c section. I will definitely buy more. I am a size s-m normally. I normally weigh about 135-140 lbs before pregnancy and these fit perfect. They are stretchy and come up high. It's great so they don't rest or rub on my incision.
I used these post-operatively after surgery that resulted in a significant perineal wound.Fit and comfort:I am 6'1", ~195 LBS, Size 34/5 waist. I ordered the XL, despite the fact that the size guidelines suggested they would too small (XL Flat 13' Stretch to 32' ). They fit great, easily stretching to accommodate my waist size. Since they were technically slightly undersized, they had more tension than the hospital-issued underwear, which provided nearly zero-tension against my waist. Some people may prefer no tension but I found the tension useful to help hold dressings in place, etc. See the comparison in the photo to the hospital-issued underwear. The legs tend to "ride up" after wearing them so if you want longer legs you may need the bigger size.Quality:Excellent. Could easily use these > 5 times, perhaps longer. I put them through the "delicate" cycle in a top loading old school agitator washing machine and they held up just as well or better than the hospital-issued garments.Ove
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
NEW USER - 30 DAY RISK-FREE TRIAL
A new user can make a claim on 1(one) used product purchased in the first order on our site if you are unsatisfied with this product, as part of our 30 Day Risk-Free Trial.
You are not required to return the 1 (one) product you are claiming.
To claim your 30 Day Risk-Free Trial, please kindly contact us by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our 30 Day Risk-Free Trial for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our 30 Day Risk Free Trial:
30-day risk-free trial and bundle pack purchase
If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
CHANGE OF MIND RETURNS OR EXCHANGE FOR A NEW SIZE
We offer a product exchange or refund should you change your mind regarding your purchase or if you order the wrong size. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 30 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our returns portal.
We recommend that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
SALE AND CLEARANCE ITEMS
For items that are on sale or are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
FAULTY ITEMS
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer service team at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our customer service team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our customer service team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be received through customer@carerspk.com.
IMPERFECT AND SECONDS ITEMS
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
GIFT CARDS/VOUCHERS
No refunds will be provided to purchased gift cards.
Contiguous United States Orders
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~10 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.59. Expedited orders will be shipped with expected delivery time of 3~5 weekdays for the continental US
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
SHIPPING METHODS |
SHIPPING TIME |
Standard Shipping |
Contiguous United States 5 ~10 weekdays Canada 10~20 weekdays Europe 10~15 weekdays Japan 10~15 weekdays Australia 12~25 weekdays |
Expedited Shipping (only for Contiguous United States) | 3~5 weekdays |
Notes:
1) Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Due to the Corona Virus pandemic, delivery dates are not guaranteed.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
These were even better than the ones the hospital provided. A must for postpartum c section recovery. These go much higher on the waist so it won't irritate the surgery incision.
I'm gonna tell you something here and hear me out. Just buy these damn underwear, why are you even reading reviews?!. I'm in love. I texted my bestie the minute I put these on. I insisted she buy them too. They are so soft, cover everything, zero wedgies, hide under leggings, breathe well, covered my weird post pregnancy belly without harsh criticism, I feel like I finally found THE panties. Husband likes them too. They also don't look like crap after washing a bunch and none of the packages I ordered had any defects. I hope merchant comes out with more colors later on, for now I just bouggg a few packages of black and threw away all my other underwear. This is all there is now.
When I searched Amazon for my regular brand panties, Amazon cleverly directed me to their Basics brand, so I decided to give them a try. I am really glad that I did! I think I have a new favorite panty!
When I received them, I had to double check the fabric contents to confirm that they're cotton. That 5% of elastane makes them look and feel much more like nylon/spandex and they don't have the slight bulk you get with 100% cotton. They are thin, a bit silky, very stretchy, and although they are 95% cotton, they add virtually zero thickness under your clothing. They fit perfectly, do not ride up, and are very comfortable.
Just what I needed and wanted. Just like the hospital. These things save my life after a c section. I will definitely buy more. I am a size s-m normally. I normally weigh about 135-140 lbs before pregnancy and these fit perfect. They are stretchy and come up high. It's great so they don't rest or rub on my incision.
I used these post-operatively after surgery that resulted in a significant perineal wound.Fit and comfort:I am 6'1", ~195 LBS, Size 34/5 waist. I ordered the XL, despite the fact that the size guidelines suggested they would too small (XL Flat 13' Stretch to 32' ). They fit great, easily stretching to accommodate my waist size. Since they were technically slightly undersized, they had more tension than the hospital-issued underwear, which provided nearly zero-tension against my waist. Some people may prefer no tension but I found the tension useful to help hold dressings in place, etc. See the comparison in the photo to the hospital-issued underwear. The legs tend to "ride up" after wearing them so if you want longer legs you may need the bigger size.Quality:Excellent. Could easily use these > 5 times, perhaps longer. I put them through the "delicate" cycle in a top loading old school agitator washing machine and they held up just as well or better than the hospital-issued garments.Ove
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