We offer a variety of secure and convenient payment options.
Welcome to carerspk.com! We offer a variety of secure and convenient payment options.
Available Payment Options:
Credit/Debit Cards
We accept various major credit and debit cards including Visa, MasterCard, and American Express. All transactions are securely encrypted to ensure your information is safe.
Apple Pay/Google Pay
Use Apple Pay or Google Pay for a quick and easy one-touch payment experience.
PayPal
Choose PayPal for a fast and secure checkout experience.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Security Assurance:
We use SSL encryption technology to protect your personal information and payment security. Your payment details are not stored on our servers. International Payments: We support multiple currency payments to accommodate our international customers. Please note that currency conversion will be based on the current exchange rate.
Having Trouble?
If you encounter any issues during the payment process, please contact our customer service team at customer@carerspk.com. Our service hours are Monday to Friday, 9:00 AM to 6:00 PM.
Frequently Asked Questions:
Q: Can I use multiple payment methods for one transaction? A: Currently, we only support completing a transaction using a single payment method. Q: What should I do if I encounter an error during payment? A: Try refreshing the page or switching payment methods. If the problem persists, please contact our customer service team.
Thank you for choosing CARER! We look forward to providing you with a pleasant shopping experience.
First Pair Guarantee
New users can try our underwear(1 pair) risk free for 60 days
If you're not satisfied with your first purchase of one product, we’ll make it right by issuing a refund or exchanging the product, even if it has been worn. Just Contact Us with your order number or receipt and let us know whether you'd prefer an exchange for something more comfortable (in the same undergarment category), a correct size or a refund.
Want a refund?
We understand that your satisfaction is our priority. With our First Pair Guarantee, you can enjoy peace of mind in your purchase. The main purpose of this policy is to allow customers to request a refund from the day you receive your package, without the need to return the product.
Claim on 1(one) used product
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
You will be refunded for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guaranteefor changes of mind - only for products which are faulty, not fit for purpose or which do not match their description.
First Pair Guarantee and multiple pairs purchase
If you purchase multiple pairs as a first-time customer, please just try 1 pair before opening the remaining pairs. Only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
To claim your First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Order number
Reason
Exchange
We also understand that online shopping comes with some uncertainty. We want you to be completely satisfied with your purchase — that's why we offer a First Pair Guarantee. Place your first order stress-free and ensure the perfect fit.
Here's how our First Pair Guarantee works:
1. Review Our Size Chart and Place Your Order
Before placing your order, be sure to consult our size charts to select the right size. We want to ensure you get the perfect fit from the start.
2.Try on ONE Pair
Once your order arrives, try on ONE pair to see if it's a perfect fit. This will help you decide if you need to size up or size down.
3. Not the right fit? No worries!
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our team within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size free of charge. (You can keep the pair you've tried on; we don't want it back)
4. Ordered More Than One Pair?
Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
To enjoy First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Order number
Waist Measurement
Preferred Size for Exchange
Eligible Items:
Items included in our First Pair Guarantee:
Incontinence underwear Period underwear Items in the above categories purchased with a discount, promotional code or during a limited-time sale.
Items excluded from our Trial Period Assurance:
Accessories Postpartum Mesh Underwear
Important Notes:
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Our First Pair Guarantee starts from the day you receive your package.
We will replace or refund ONE pair of opened underwear per order only.
We cannot accept the return or exchange of worn underwear for hygiene and health reasons.
When contacting us, please have your order number ready for a smooth and efficient process.
Our First Pair Guarantee is only valid for purchases made directly through our website carerspk.com. Please refer to the stockist or wholesaler return policy if purchasing elsewhere.
We reserve the right to refuse any returns or exchanges that show signs of wear or don't meet above requirements.
Unworn, unopened garments can be returned
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
First Pair Guarantee
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
To claim your First Pair Guarantee, please kindly contact our customer experience team by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guarantee for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our First Pair Guarantee:
Incontinence underwear
Period underwear
Items in the above categories purchased with a discount or promotional code, or during a limited-time sale.
First Pair Guarantee and multiple pairs purchase
If you purchase a bundle pack as a first-time customer, please just try 1 pair before opening the remaining pairs. only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
Exchange For A New Size
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our customer experience team by email at customer@carerspk.com within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size. (You can keep the pair you've tried on; we don't want it back)
Ordered More Than One Pair? Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
Change Of Mind Returns
We offer a product exchange or refund should you change your mind regarding your purchase. To request a return, please reach out to us to obtain the appropriate return address. We kindly request that you refrain from returning items to the address on the package independently. Orders that have not been prearranged for returns with our team in advance will not be processed. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 60 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or refund for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our customer team.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
Clearance Items
For items that are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
Faulty Items
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team by email at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
Your order number
The name of the affected item(s)
The batch number of each item (only for underwear, located on the garment care label)
A photo of the fault/s OR description as to how the product is not fit for purpose or description how the product does not match the description
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be submitted to our customer experience team by email at customer@carerspk.com.
Imperfect And Seconds Items
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
Gift Cards/Vouchers
No refunds will be provided to purchased gift cards.
Designed with comfort and discretion in mind, CARER M65 men's incontinence underwear with fly is specifically tailored to address the challenges of frequent or ongoing bladder leakage. No external branding means you can confidently go about your activities, whether at home or the gym, without drawing unnecessary attention.
These men's washable incontinence underwear feature a built-in textiles that provide coverage at the front and crotch areas. The textiles are highly absorbent, leakproof, odor-resistant, breathable, durable, and free of potentially harmful substances. What's more, These incontinence underwear were designed to be machine-washable and tumble-dried, minimizing their environmental impact.
CARER men's incontinence underwear can absorb up to 150ml/5oz of liquid, which is equivalent to the absorbency of 1~2 light men's shield. This means you no longer need to use additional pads/Inserts. Simply put on our underwear for all-around protection.
For your comfort, these pee proof underwear men's are crafted from the finest 100% cotton material, prioritizing breathability and a gentle touch against your skin. The focus on comfort extends beyond the fabric – the front fly opening adds convenience to your daily routine.
Choose Light to Moderate Absorbency pee proof underwear for men if
• You can't completely empty your bladder so have drips or dribbles between bathroom visits.
• You have drips and dribbles when you do certain things like lift something heavy, bend over or when you are cough or laugh.
• You have a few drips and dribbles over the course of the day, even if you're not active or exerting yourself.
Why choose Carer pee-proof underwear for you or someone you care about?
✓ Superior absorbency and leak proofing
✓ Reusable to save you money
✓ Comfortable, breathable, hypoallergenic, and gentle on your skin
✓ The pad provides coverage at the front and crotch areas to address leaks
✓ Machine washable and tumble dryable
✓ More eco-friendly and sustainable than disposable pads, liners, or guards
✓ Easy online order and delivery to your door in plain packaging, with no product information visible on the outside
✓ Shop our range for men online and find your perfect fit and absorbency level
First-time user?
Subscribe to our newsletter by entering your email at the bottom of this page and receive a $11 discount on your online purchase.
(In case you don't find the confirmation email with the coupon code, please be sure to check your spam folder or search for "CARER".)
Proper care of your incontinence underwear is essential for maintaining its effectiveness and longevity. Here's a step-by-step guide:
Before Your Wear: Wash your underwear before wearing them for the first time! This will prime the fabric's Technology in the gusset. This initial wash ensures that the fabric's pores are open and ready to absorb moisture effectively.
1. Rinse immediately: After use, rinse the underwear with cold water to remove excess urine.
2. Hand wash preferred: Hand washing allows for more delicate care, especially around the gusset area. Use cold water and a mild detergent. Avoid harsh detergents, bleach, or fabric softeners.
3. Machine wash (gentle cycle): If you prefer machine washing, use a gentle cycle with cold water. Place the underwear in a mesh laundry bag to protect it.
4. Air dry: The best way to dry underwear is by air drying it flat. Or you can Avoid direct sunlight as this can degrade the fabric and cause discoloration.
5. Tumble dry: If you must use a dryer, use the lowest heat setting or the “air dry” option.
Tip:
For optimal hygiene and performance, it's recommended to replace your underwear every 3-6 months.
For stubborn stains on your underwear, a stain remover specifically designed for fabrics is recommended.
If you're not satisfied for any reason with your first purchase of CARER Leakproof underwear, we’ll make it right by issuing a refund (for one worn garment of each type) or allowing you to exchange the product for other styles or the right size.
For any unworn/unwashed products with all original tags and labels attached, you can return it for a refund, or exchange for something of equal value within 60 days of receipt.
All clearance products are marked as final sale and are not eligible for return.
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~10 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.99. Expedited orders will be shipped with expected delivery time of 3~5 weekdays for the continental US
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
SHIPPING METHODS
SHIPPING TIME
Standard Shipping
Contiguous United States 5 ~10 weekdays
Canada 10~20 weekdays
Europe 10~15 weekdays
Japan 10~15 weekdays
Australia 12~25 weekdays
Expedited Shipping (only for Contiguous United States)
3~5 weekdays
Notes: 1) Expedited Shippingis not available for P.O. Boxes and APO/FPO addresses. 2) Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed. 3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. 4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Due to the Corona Virus pandemic, delivery dates are not guaranteed.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
I ordered 3 pair of these M65 based on where the padding was from what the
description said and what the picture showed.
What I received was 3 pair with the padding in the front and all the way up the back.
Not What I received before from them which was the correct ones.
Have asked for a refund. Will see how that works out.
We’ve noticed that you’ve purchased several styles of underwear from us. To help you find your perfect fit in the future, we would be grateful if you could send us photos of these items. With these images, we can accurately identify each style and provide you with more tailored recommendations.
Additionally, if you are unsatisfied with any of the styles you have received, please don't hesitate to reach out to us. We're happy to assist you with an exchange or refund.
D
Daniel Rowell
Quality:
Poor
Excellent
Absorbency:
Poor
Excellent
Fit:A Bit Large
Age Range:65+
Size Purchased:4XL
Waist Size:50''
Incontinence briefs
Excellent quality. Sizing is bigger than other brands.
So they fit loose.
G
Glenn Keller
Quality:
Poor
Excellent
Absorbency:
Poor
Excellent
Fit:A Good Fit
Age Range:65+
Size Purchased:L
Waist Size:35''
Fine fit,, a bit buiky
The pad was big for my level of leakage, making it difficult to use the fly easily.
R
RONALD Hebert
1st time needing a product like this.
Better than I expected. Made 2 purchases, one XL and one 3XL, both useable but my optimum size is in between 2XL.
I am now comfortable in public.
