Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Free Shipping Worldwide Orders $59+
Welcome to carerspk.com! We offer a variety of secure and convenient payment options.
Available Payment Options:
Credit/Debit Cards
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Apple Pay/Google Pay
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Use Apple Pay or Google Pay for a quick and easy one-touch payment experience.
PayPal
Choose PayPal for a fast and secure checkout experience.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Security Assurance:
We use SSL encryption technology to protect your personal information and payment security.
Your payment details are not stored on our servers.
International Payments:
We support multiple currency payments to accommodate our international customers.
Please note that currency conversion will be based on the current exchange rate.
Having Trouble?
If you encounter any issues during the payment process, please contact our customer service team at customer@carerspk.com.
Our service hours are Monday to Friday, 9:00 AM to 6:00 PM.
Frequently Asked Questions:
Q: Can I use multiple payment methods for one transaction?
A: Currently, we only support completing a transaction using a single payment method.
Q: What should I do if I encounter an error during payment?
A: Try refreshing the page or switching payment methods. If the problem persists, please contact our customer service team.
Thank you for choosing CARER! We look forward to providing you with a pleasant shopping experience.
If you're not satisfied with your first purchase of one product, we’ll make it right by issuing a refund or exchanging the product, even if it has been worn. Just Contact Us with your order number or receipt and let us know whether you'd prefer an exchange for something more comfortable (in the same undergarment category), a correct size or a refund.
Want a refund?
We understand that your satisfaction is our priority. With our First Pair Guarantee, you can enjoy peace of mind in your purchase.
The main purpose of this policy is to allow customers to request a refund from the day you receive your package, without the need to return the product.
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
You will be refunded for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guarantee for changes of mind - only for products which are faulty, not fit for purpose or which do not match their description.
If you purchase multiple pairs as a first-time customer, please just try 1 pair before opening the remaining pairs. Only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
To claim your First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Exchange
We also understand that online shopping comes with some uncertainty. We want you to be completely satisfied with your purchase — that's why we offer a First Pair Guarantee. Place your first order stress-free and ensure the perfect fit.
Here's how our First Pair Guarantee works:
1. Review Our Size Chart and Place Your Order
Before placing your order, be sure to consult our size charts to select the right size. We want to ensure you get the perfect fit from the start.
2.Try on ONE Pair
Once your order arrives, try on ONE pair to see if it's a perfect fit. This will help you decide if you need to size up or size down.
3. Not the right fit? No worries!
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our team within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size free of charge. (You can keep the pair you've tried on; we don't want it back)
4. Ordered More Than One Pair?
Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
To enjoy First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Eligible Items:
Items included in our First Pair Guarantee:
Incontinence underwear
Period underwear
Items in the above categories purchased with a discount, promotional code or during a limited-time sale.
Items excluded from our Trial Period Assurance:
Accessories
Postpartum Mesh Underwear
Important Notes:
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
First Pair Guarantee
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
To claim your First Pair Guarantee, please kindly contact our customer experience team by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guarantee for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our First Pair Guarantee:
First Pair Guarantee and multiple pairs purchase
If you purchase a bundle pack as a first-time customer, please just try 1 pair before opening the remaining pairs. only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
Exchange For A New Size
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our customer experience team by email at customer@carerspk.com within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size. (You can keep the pair you've tried on; we don't want it back)
Ordered More Than One Pair?
Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
Change Of Mind Returns
We offer a product exchange or refund should you change your mind regarding your purchase. To request a return, please reach out to us to obtain the appropriate return address. We kindly request that you refrain from returning items to the address on the package independently. Orders that have not been prearranged for returns with our team in advance will not be processed. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 60 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or refund for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our customer team.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
Clearance Items
For items that are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
Faulty Items
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team by email at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be submitted to our customer experience team by email at customer@carerspk.com.
Imperfect And Seconds Items
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
Gift Cards/Vouchers
No refunds will be provided to purchased gift cards.
Why choose Carer incontinence underwear for you or someone you care about?
✓ Superior absorbency and leak proofing
✓ Reusable to save you money
✓ Comfortable, breathable, hypoallergenic, and gentle on your skin
✓ Wider Front Panel to handle urinary leaks
✓ Machine washable and tumble dryable as ordinary underwear
✓ More eco-friendly and sustainable than disposable pads, liners, or guards
✓ Easy online order and delivery to your door in plain packaging, with no product information visible on the outside
First-time user?
Subscribe to our newsletter by entering your email at the bottom of this page and receive a $11 discount on your online purchase.
(In case you don't find the confirmation email with the coupon code, please be sure to check your spam folder or search for "CARER".)
To make sure you choose the right size, we strongly advise that you measure yourself before ordering, rather than just guessing.
| SIZE | WAIST(INCH) | WAIST(CM) |
| S | 27 - 29" | 68 - 73 CM |
| M | 30 - 33" | 76 - 83 CM |
| L | 34 - 38" | 86 - 96 CM |
| XL | 39 - 43" | 99 - 109 CM |
Composition:
Main Fabric: 100% Cotton
Absorbent Pad: 70% Viscose, 30% Polyester
Waterproof Backing: 100% Polyester+TPU
Care Instructions:
Proper care of your incontinence underwear is essential for maintaining its effectiveness and longevity. Here's a step-by-step guide:
Before Your Wear: Wash your underwear before wearing them for the first time! This will prime the fabric's Technology in the gusset. This initial wash ensures that the fabric's pores are open and ready to absorb moisture effectively.
1. Rinse immediately: After use, rinse the underwear with cold water to remove excess urine.
2. Hand wash preferred: Hand washing allows for more delicate care, especially around the gusset area. Use cold water and a mild detergent. Avoid harsh detergents, bleach, or fabric softeners.
3. Machine wash (gentle cycle): If you prefer machine washing, use a gentle cycle with cold water. Place the underwear in a mesh laundry bag to protect it.
4. Air dry: The best way to dry underwear is by air drying it flat. Or you can Avoid direct sunlight as this can degrade the fabric and cause discoloration.
5. Tumble dry: If you must use a dryer, use the lowest heat setting or the “air dry” option.
Tip:
For optimal hygiene and performance, it's recommended to replace your underwear every 3-6 months.
For stubborn stains on your underwear, a stain remover specifically designed for fabrics is recommended.
If you're not satisfied for any reason with your first purchase of CARER Leakproof underwear, we’ll make it right by issuing a refund (for one worn garment of each type) or allowing you to exchange the product for other styles or the right size.
For any unworn/unwashed products with all original tags and labels attached, you can return it for a refund, or exchange for something of equal value within 60 days of receipt.
All clearance products are marked as final sale and are not eligible for return. Click here for details.
Contiguous United States Orders
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~8 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.99. Expedited orders will be shipped with expected delivery time of 2~3 weekdays for the continental US.
APO/FPO & U.S. Territories
Please allow 2 weeks for delivery. Expedited shipping not available.
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
Estimated Delivery Date
Final delivery date may be impacted by weather, carrier delays, and other factors.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 11:00 PM EST. Excluding weekends and major US holidays.
|
SHIPPING METHODS |
SHIPPING TIME |
| Standard Shipping |
Contiguous United States 5 ~ 8 weekdays Canada 10~20 weekdays Europe 10~15 weekdays Japan 10~15 weekdays Australia 12~25 weekdays |
| Expedited Shipping (only for Contiguous United States) | 2~3 weekdays |
Notes:
1) Expedited Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1~2 weekdays processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
I’m so glad I found these. I originally bought them on Amazon but they no longer sell them so I was extremely glad to find them again. Of the five different kinds I’ve tried these are by far the best.
I was very satisfied and would order it again
I can not give a review due to having received the product at this time. It’s apparently been lost in transit.
Hi Donald,
We wanted to extend our sincere apologies for any inconvenience caused on our end.
It has come to our attention that there may have been an issue with the delivery of your package. Last week, we sent you a notification regarding the potential loss of your package and inquired whether you would like us to arrange a re-delivery for you.
If you have received our previous email, we kindly ask that you respond to it at your earliest convenience. Your prompt response will enable us to take the necessary steps to address the situation and ensure the successful delivery of your package without further delay.
Should you have any questions or require further assistance, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Once again, we apologize for any inconvenience this may have caused. We appreciate your understanding and cooperation.
I always wash undergarments before wearing, this time I was sorry as of course they can no longer be returned.
I was needing to get up several times a night to use the bathroom. But with these briefs I am able to get a decent nights sleep without having to get up.
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