We offer a variety of secure and convenient payment options.
Welcome to carerspk.com! We offer a variety of secure and convenient payment options.
Available Payment Options:
Credit/Debit Cards
We accept various major credit and debit cards including Visa, MasterCard, and American Express. All transactions are securely encrypted to ensure your information is safe.
Apple Pay/Google Pay
Use Apple Pay or Google Pay for a quick and easy one-touch payment experience.
PayPal
Choose PayPal for a fast and secure checkout experience.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Security Assurance:
We use SSL encryption technology to protect your personal information and payment security. Your payment details are not stored on our servers. International Payments: We support multiple currency payments to accommodate our international customers. Please note that currency conversion will be based on the current exchange rate.
Having Trouble?
If you encounter any issues during the payment process, please contact our customer service team at customer@carerspk.com. Our service hours are Monday to Friday, 9:00 AM to 6:00 PM.
Frequently Asked Questions:
Q: Can I use multiple payment methods for one transaction? A: Currently, we only support completing a transaction using a single payment method. Q: What should I do if I encounter an error during payment? A: Try refreshing the page or switching payment methods. If the problem persists, please contact our customer service team.
Thank you for choosing CARER! We look forward to providing you with a pleasant shopping experience.
First Pair Guarantee
New users can try our underwear(1 pair) risk free for 60 days
If you're not satisfied with your first purchase of one product, we’ll make it right by issuing a refund or exchanging the product, even if it has been worn. Just Contact Us with your order number or receipt and let us know whether you'd prefer an exchange for something more comfortable (in the same undergarment category), a correct size or a refund.
Want a refund?
We understand that your satisfaction is our priority. With our First Pair Guarantee, you can enjoy peace of mind in your purchase. The main purpose of this policy is to allow customers to request a refund from the day you receive your package, without the need to return the product.
Claim on 1(one) used product
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
You will be refunded for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guaranteefor changes of mind - only for products which are faulty, not fit for purpose or which do not match their description.
First Pair Guarantee and multiple pairs purchase
If you purchase multiple pairs as a first-time customer, please just try 1 pair before opening the remaining pairs. Only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
To claim your First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Order number
Reason
Exchange
We also understand that online shopping comes with some uncertainty. We want you to be completely satisfied with your purchase — that's why we offer a First Pair Guarantee. Place your first order stress-free and ensure the perfect fit.
Here's how our First Pair Guarantee works:
1. Review Our Size Chart and Place Your Order
Before placing your order, be sure to consult our size charts to select the right size. We want to ensure you get the perfect fit from the start.
2.Try on ONE Pair
Once your order arrives, try on ONE pair to see if it's a perfect fit. This will help you decide if you need to size up or size down.
3. Not the right fit? No worries!
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our team within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size free of charge. (You can keep the pair you've tried on; we don't want it back)
4. Ordered More Than One Pair?
Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
To enjoy First Pair Guarantee, please contact our customer experience team by email at customer@carerspk.com with the following information:
Order number
Waist Measurement
Preferred Size for Exchange
Eligible Items:
Items included in our First Pair Guarantee:
Incontinence underwear Period underwear Items in the above categories purchased with a discount, promotional code or during a limited-time sale.
Items excluded from our Trial Period Assurance:
Accessories Postpartum Mesh Underwear
Important Notes:
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Our First Pair Guarantee starts from the day you receive your package.
We will replace or refund ONE pair of opened underwear per order only.
We cannot accept the return or exchange of worn underwear for hygiene and health reasons.
When contacting us, please have your order number ready for a smooth and efficient process.
Our First Pair Guarantee is only valid for purchases made directly through our website carerspk.com. Please refer to the stockist or wholesaler return policy if purchasing elsewhere.
We reserve the right to refuse any returns or exchanges that show signs of wear or don't meet above requirements.
Unworn, unopened garments can be returned
Please carefully read through this returns policy as you are agreeing to this when you make a purchase from our website. Remember that our returns policy is in addition to, and does not exclude any of, your rights under Consumer Law.
For underwear, you must follow our wash and care instructions to get the maximum lifetime of use from our garments.
First Pair Guarantee
A first-time/new customer can make a claim on 1(one) used product purchased in the first order if you are unsatisfied with this product, as part of our First Pair Guarantee.
You are not required to return the 1 (one) product you are claiming.
To claim your First Pair Guarantee, please kindly contact our customer experience team by email at customer@carerspk.com.
You will be refunded or credited for the price you paid when purchasing the item. Shipping costs are NOT eligible for credit or refund with our First Pair Guarantee for changes of mind - only for products that are faulty, or not fit for purpose.
Items included in our First Pair Guarantee:
Incontinence underwear
Period underwear
Items in the above categories purchased with a discount or promotional code, or during a limited-time sale.
First Pair Guarantee and multiple pairs purchase
If you purchase a bundle pack as a first-time customer, please just try 1 pair before opening the remaining pairs. only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return.
Exchange For A New Size
If you find that the pair of underwear you've tried on doesn't fit as expected, don't worry! Contact our customer experience team by email at customer@carerspk.com within 60 days from the day you receive your package and we will send you ONE replacement pair in your correct size. (You can keep the pair you've tried on; we don't want it back)
Ordered More Than One Pair? Exchange Your Unopened Pairs for the Right Size. If you ordered multiple pairs and they are unopened, we are happy to exchange them for the right size. Please get in touch with us to arrange the exchange.
Change Of Mind Returns
We offer a product exchange or refund should you change your mind regarding your purchase. To request a return, please reach out to us to obtain the appropriate return address. We kindly request that you refrain from returning items to the address on the package independently. Orders that have not been prearranged for returns with our team in advance will not be processed. Conditions you must comply with in order to be able to exchange your product purchase or receive a refund are stated below:
Products must be returned within 60 days of receiving the product
The product must be in unopened and in original condition
In order to receive an exchange or refund for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.
Change of mind returns must be requested through our customer team.
CARER recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
Depending on where you live, processing timeframes may vary; Please allow up to 10 working days.
Clearance Items
For items that are on clearance, no change of mind returns are allowed. Returns are only allowed if the product is faulty, not fit for purpose.
Faulty Items
A refund, replacement or credit will be offered for product/s deemed faulty, not fit for purpose, or do not match the description.
Please contact our customer experience team by email at customer@carerspk.com so we can assess, investigate and resolve this issue for you.
Please provide our Customer Experience team with the following information:
Your order number
The name of the affected item(s)
The batch number of each item (only for underwear, located on the garment care label)
A photo of the fault/s OR description as to how the product is not fit for purpose or description how the product does not match the description
If applying for multiple faults, you will be required to provide a photo of all items and their faults in one photo so that we can clearly identify the issue.
Our CARER customer experience team may require you to send back your products for inspection, and it is recommended you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
We will cover the cost of shipping to replace products that are faulty. Requests must be submitted to our customer experience team by email at customer@carerspk.com.
Imperfect And Seconds Items
If an item has been marked as ‘imperfect’ or as a ‘seconds’ item this sale is final meaning and under no circumstances can returns, exchanges or refunds be accommodated.
Gift Cards/Vouchers
No refunds will be provided to purchased gift cards.
French cut period underwear with our 4-layer leakproof technology built in holds up to 4 tampons' worth of flow, so they’ll be your new best friend on moderate-to-heavy flow days and life’s little leaks.
They look, feel and fit just like ordinary french cut panties, don't look like you're wearing a pad, it looks just like normal underwear. With a longer liner and wide waistband, the French Cut High Waist Period Underwear absorbed fluids with ease and held on to them to keep you dry. They also look good if you're wearing leggings or exercise tights.
Beyond the comfort factor and leak-proofing, period panties are also gaining popularity as both an ecologically sustainable and economically smart choice. Try them if you’re looking for a solution less irritating than tampons, more comfortable than sanitary pads, and less messy than using a menstrual cup. And with period panties, you’re always ready: No more frantic late-night tampon runs to the corner store.
Can you wear period underwear all day?
Depending on what type of period underwear you have and where you are in your cycle, you might be able to wear a pair of period underwear all day. You can usually buy heavy, medium, or light flow versions of most period underwear. If you wear period underwear as extra protection on your heavy days (with a tampon or menstrual cup), it'll be easier to wear the underwear all day. On light flow days, it's likely you'd only need one pair of underwear to last the day.
Still hesitant to make the switch and entrust your flow completely to underwear? Many users first start with lighter flow days or use their period underwear as backup protection before graduating to full-time use.
First-time user?
Subscribe to our newsletter by entering your email at the bottom of this page and receive a $11 discount on your online purchase.
(In case you don't find the confirmation email with the coupon code, please be sure to check your spam folder or search for "CARER".)
Main Body: 95% Bamboo Fiber 5% Spandex
Lining: Viscose Fiber
Wash before wearing. Hand wash or machine wash cold on a delicate cycle. Do not use bleach or fabric softener. Hang dry or Tumble dry on low — no ironing please!
If you're not satisfied for any reason with your first purchase of CARER Leakproof underwear, we’ll make it right by issuing a refund (for one worn garment of each type) or allowing you to exchange the product for other styles or the right size.
For any unworn/unwashed products with all original tags and labels attached, you can return it for a refund, or exchange for something of equal value within 60 days of receipt.
All clearance products are marked as final sale and are not eligible for return.
For orders over US$59, shipping within the US is free.
For orders under US$59, shipping within the US is US$10.
Please allow an estimated delivery time of 5~10 weekdays (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Expedited shipping is available within the USA only for $25.99. Expedited orders will be shipped with expected delivery time of 3~5 weekdays for the continental US
International Orders
For orders over US$59, shipping is free.
For orders under US$59, shipping is US$10.
Please allow an estimated delivery time of 10~25 weekdays (items may take longer to get to you during busy periods and public holidays).
SHIPPING METHODS
SHIPPING TIME
Standard Shipping
Contiguous United States 5 ~10 weekdays
Canada 10~20 weekdays
Europe 10~15 weekdays
Japan 10~15 weekdays
Australia 12~25 weekdays
Expedited Shipping (only for Contiguous United States)
3~5 weekdays
Notes: 1) Expedited Shippingis not available for P.O. Boxes and APO/FPO addresses. 2) Shipping Time does not include a 1~3 weekdays processing period required to process your order from the date your order is placed. 3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues. 4) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Due to the Corona Virus pandemic, delivery dates are not guaranteed.
Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Expedited Shipping will be processed and shipped the same day if received by 9 AM CST.
For international orders, import duties, taxes, and charges are not included in shipping cost. Please check and know your country's customs tax before you choose the shipping method. If you have other questions, please feel free to contact us by email email at customer@carerspk.com.
The sizes run really small. I usually wear a medium in most underwear but I tried a large and they were to small I exchanged for the xl and they fit but are still small. I can‘’t wear the mia because they don‘’t stretch enough to be comfortable around my thighs and waist. The jade brief is comfy just a tad diaperish they have kept me dry for the few hours I wore them during the day and I‘’m excited to try them at night.
G
Gloria M. Heinrich
I always have issues with leaking through/around the pads during the heavy days of my period, decided to finally try this underwear and I am glad I did. It's nice to finally have a designated period underwear and for the first time I had no leaks on my bed sheets or clothing. And they are soft and comfortable and breathable.
A
Ann
For absorbing 4 tampons worth these have a very narrow crotch. I‘’d guess about half the width of the MIA hipster. It has coverage up the back which is nice but most my flow stays in the crotch area. I love that they are organic cotton. I will buy from this company again.
B
Brooke Jenkins
These are really great!!!! If you're considering them, you should go ahead and purchase them! They've made my life much easier. I wish I'd had them years ago. They're very comfortable, not too thick or thin. I was worried, personally, about hemlines that might be too tight or cause chafing, and these were not! They're very soft. I will order again for sure!
